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	<title>HeroEx / Blog &#187; delivery</title>
	<atom:link href="http://heroex.com/blog/tag/delivery/feed/" rel="self" type="application/rss+xml" />
	<link>http://heroex.com/blog</link>
	<description>What&#039;s hot, what&#039;s next, what&#039;s delivered</description>
	<lastBuildDate>Wed, 17 Feb 2010 19:28:10 +0000</lastBuildDate>
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			<item>
		<title>What we are learning from The Dabbawala &#8211; Fast lunch delivery in Mumbai</title>
		<link>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/</link>
		<comments>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 19:27:13 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Heroes]]></category>
		<category><![CDATA[1 hour]]></category>
		<category><![CDATA[Dabbawala]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[hero]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[Lunch box]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[Mumbai]]></category>
		<category><![CDATA[san francisco]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=227</guid>
		<description><![CDATA[Lately, I've been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.
It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.]]></description>
			<content:encoded><![CDATA[<div id="__ss_20266" style="width: 425px; text-align: left;">Lately, I&#8217;ve been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.</div>
<div style="width: 425px; text-align: left;">It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.</div>
<div style="width: 425px; text-align: left;">Some takeaways:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Simple value proposition: a homemade lunch amongst a sea of fast food</li>
<li>Six Sigma certification despite low technology (they had no website and did not use SMS until recently)</li>
<li>Flat management works best: They have a 3 tier hierarchy including executives, Dabbawala managers, and Dabbawalas</li>
<li>Core beliefs of hard work, pride, and entrepreneurial ownership of the business exist at all levels</li>
<li>99.99% accuracy of food deliveries</li>
<li>The business enjoys a 5-10% yearly growth rate</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">A great recap of numbers and pictures of the Dabbawalas on SlideShare:</div>
<div style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Mumbai's Dabbawalas - Amazing Management Success Story India" href="http://www.slideshare.net/targetseo/mumbais-dabbawalas-amazing-management-success-story-india">Mumbai&#8217;s Dabbawalas &#8211; Amazing Management Success Story India</a><object style="margin:0px" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" /><param name="allowfullscreen" value="true" /><embed style="margin:0px" type="application/x-shockwave-flash" width="425" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" allowscriptaccess="always" allowfullscreen="true"></embed></object></div>
<div style="width: 425px; text-align: left;"></div>
<div style="width: 425px; text-align: left;">For the past few weeks, HeroEx has been streamlining its business. We have been working on this:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Keeping overhead as low as possible</li>
<li>Limited product offering (just the most popular items) for standard deliveries; we are still continuing custom orders for a premium price</li>
<li>Recruiting more Delivery Heroes and Delivery Managers</li>
<li>New set of guiding principles for Delivery Heroes and Delivery Managers</li>
<li>Redesigned website: cleaner with a focus on products, Heroes, and building community</li>
<li>Improving our internal management systems</li>
<li>Maintaining our 100% accuracy and timeliness (1 hour) on deliveries</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">Thanks for your support!</div>
<div style="width: 425px; text-align: left;">Marissa</div>
<div class="zemanta-pixie" style="margin-top: 10px; height: 15px;"><a class="zemanta-pixie-a" title="Reblog this post [with Zemanta]" href="http://reblog.zemanta.com/zemified/b5c66dfc-27b6-4ffe-8907-358f572f03ba/"><img class="zemanta-pixie-img" style="border: medium none; float: right;" src="http://img.zemanta.com/reblog_e.png?x-id=b5c66dfc-27b6-4ffe-8907-358f572f03ba" alt="Reblog this post [with Zemanta]" /></a><span class="zem-script more-related pretty-attribution"><script src="http://static.zemanta.com/readside/loader.js" type="text/javascript"></script></span></div>
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		<slash:comments>112</slash:comments>
		</item>
		<item>
		<title>Durex on HeroEx &#8211; Sounds of the Season</title>
		<link>http://heroex.com/blog/2009/12/30/durex-on-heroex-sounds-of-the-season/</link>
		<comments>http://heroex.com/blog/2009/12/30/durex-on-heroex-sounds-of-the-season/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 06:22:41 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[New Ish]]></category>
		<category><![CDATA[adrants]]></category>
		<category><![CDATA[balloon]]></category>
		<category><![CDATA[commercial]]></category>
		<category><![CDATA[condoms]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[durex]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[steve hall]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=78</guid>
		<description><![CDATA[nybody else tired of Christmas songs? They sound like the Winter Blues by now.

So our friends at Adrants helped us get back in the mood - with a Durex commercial. Just in time for New Year's Eve. The video portion is safe for watching at work, but the audio portion should be called "Siren Night". Remember, one of our bestsellers is - yes, indeed - 48 count condoms. Delivered in under 1 hour.]]></description>
			<content:encoded><![CDATA[<p>from <a href="http://www.adrants.com/2009/12/durex-brings-us-sounds-of-the-season.php">Adrants</a></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=60"><img class="alignleft" title="Durex" src="http://www.adrants.com/images/Orgasm_by_ErytheiaNymphe-thumb.jpg" alt="" width="150" height="112" /></a> Anybody else tired of Christmas songs? They sound like the Winter Blues by now.</p>
<p>So our friends at Adrants helped us get back in the mood &#8211; with a Durex <a href="http://www.adgabber.com/video/durex-brings-us-sounds-of-the">commercial</a>. Just in time for New Year&#8217;s Eve. The video portion is safe for watching at work, but the audio portion should be called &#8220;Siren Night&#8221;. Remember, one of our bestsellers is &#8211; yes, indeed &#8211; 48 count <a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=60">condoms</a>. <em><strong><span style="color: #cc99ff;">Delivered in under 1 hour. </span></strong></em></p>
<p><em><strong></strong></em>&#8216;Cause fast is the only way we know how to roll.<em><strong><span style="color: #cc99ff;"><br />
</span></strong></em></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=60"><img class="alignnone" title="condom ad" src="http://hellodesignhungary.files.wordpress.com/2009/02/kama-balloon-animal-sutra_durex_yatzer_1.jpg" alt="" width="500" height="664" /></a></p>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Hot Lil Somethings</title>
		<link>http://heroex.com/blog/2009/12/28/5-hot-lil-somethings/</link>
		<comments>http://heroex.com/blog/2009/12/28/5-hot-lil-somethings/#comments</comments>
		<pubDate>Tue, 29 Dec 2009 02:00:16 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[New Ish]]></category>
		<category><![CDATA[5 hot]]></category>
		<category><![CDATA[5 hot lil somethings]]></category>
		<category><![CDATA[Dawn]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[ecommerce]]></category>
		<category><![CDATA[Kidrobot]]></category>
		<category><![CDATA[labbit]]></category>
		<category><![CDATA[lil somethings]]></category>
		<category><![CDATA[rabbit]]></category>
		<category><![CDATA[san francisco]]></category>
		<category><![CDATA[smokin]]></category>
		<category><![CDATA[smorkin]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=62</guid>
		<description><![CDATA[Xmas is over. Time to refocus on you. Let the hotness begin. Self-indulgence++
We're serving up all this hotness in 1 hour.
1. kidrobot's Smorkin' Labbit in Bronze]]></description>
			<content:encoded><![CDATA[<p>Xmas is over. Time to refocus on you. Let the hotness begin. Self-indulgence++</p>
<p><span style="color: #ffffff;">We&#8217;re serving up all this hotness in 1 hour. Just click on the pretty pics to get em.<br />
</span></p>
<h2><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=71"><span style="color: #c0c0c0;">1. kidrobot&#8217;s Smorkin&#8217; Labbit in Bronze</span></a></h2>
<p><span style="color: #c0c0c0;"><span style="color: #000000;"><span style="color: #ffffff;">Ooh, a bad little rabbit. </span><em><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=71">Smorkin&#8217; Labbit</a><span style="color: #ffffff;">. </span></em></span><br />
</span></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=71"><img class="alignnone" title="bronze" src="http://kid-robot.s3.amazonaws.com/products/SmorkinLabbitbr10InchBronzeEdition_large_image1_1277.jpg" alt="" width="395" height="410" /></a></p>
<h2><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=72"><span style="color: #c0c0c0;">2. kidrobot&#8217;s Smorkin&#8217; Labbit in Silver</span></a></h2>
<p><span style="color: #c0c0c0;"><span style="color: #000000;"><span style="color: #ffffff;"><strong>So okay</strong>, we love <a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=71">Smorkin&#8217; Labbit in Bronze</a> so much that we had to feature it in <a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=72">Silver</a> too. Since there&#8217;s no Platinum.</span><br />
</span></span></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=72"><img class="alignnone" title="silver" src="http://kid-robot.s3.amazonaws.com/products/SmorkinLabbit10inchSilver_large_image1_1273.jpg" alt="" width="395" height="410" /></a></p>
<h2><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=72"><span style="color: #c0c0c0;">3. kidrobot&#8217;s Smorkin&#8217; Labbit in White</span></a></h2>
<p><span style="color: #ffffff;"><strong>Okay okay</strong>, we saved the best Smorkin&#8217; Labbit for last. The white one. Follow the White Labbit and get it <a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=73">here</a>.</span></p>
<p><span style="color: #c0c0c0;"><span style="color: #000000;"><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=73"><img class="alignnone" title="white" src="http://kid-robot.s3.amazonaws.com/products/SmorkinLabbitbr10inchWhiteEdition_large_image1_4696.jpg" alt="" width="395" height="410" /></a><br />
</span></span></p>
<h2><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=68"><span style="color: #c0c0c0;">4. Moleskine Plain Notebook &#8211; Pocket Size</span></a></h2>
<p><span style="color: #ffffff;"><strong><span style="color: #ffff99;">Mmm buttery</span>.</strong> It&#8217;s just whispering for you to write secret notes in it. Or poetry that floats across its pages.</span></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=68"><img class="alignnone" title="moleskine" src="http://www.moleskine.com/php/manage/products/images_small/978-88-8370-103-0.jpg" alt="" width="238" height="138" /></a></p>
<h2><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=31"><span style="color: #c0c0c0;">5. Breaking Dawn (Hardback)</span></a></h2>
<p><span style="color: #ffffff;"><span style="color: #ffffff;"><strong>Hardback is just a better experience than paperback. </strong>Read it before the movie version is tragically <a href="http://www.celebrity-gossip.net/celebrities/hollywood/twilight-saga-breaking-dawn-movie-update-212776/">spliced</a> into 2 movies.</span><br />
</span></p>
<p><a href="http://heroex.com/index.php?app=ShoppingCart&amp;item=31"><img class="alignnone" title="breaking dawn" src="http://img.tesco.com/pi/Books/L/84/9781905654284.jpg" alt="" width="248" height="400" /></a></p>
<p><span style="color: #c0c0c0;"><span style="color: #cc99ff;">Are we missing your fave item? Is it too hot to handle? Want us to carry it? <strong>Comment below</strong> and let us know.</span><br />
</span></p>
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		<item>
		<title>We&#8217;ll Return your Christmas Gifts in 1 Hour or Less</title>
		<link>http://heroex.com/blog/2009/12/25/well-return-your-christmas-gifts-in-1-hour-or-less/</link>
		<comments>http://heroex.com/blog/2009/12/25/well-return-your-christmas-gifts-in-1-hour-or-less/#comments</comments>
		<pubDate>Fri, 25 Dec 2009 22:55:04 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[custom]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[gift]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa]]></category>
		<category><![CDATA[marivic valencia]]></category>
		<category><![CDATA[return]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=31</guid>
		<description><![CDATA[We're doing gift returns for just $12 - that's the same price as our 1 hour custom deliveries.

All you need to do is order as if you were requesting a custom delivery, and make sure to tell us if you have your gift receipt - just go here.]]></description>
			<content:encoded><![CDATA[<div class="zemanta-img zemanta-action-dragged" style="margin: 1em; display: block;">
<div>
<dl class="wp-caption alignright" style="width: 310px;">
<dt class="wp-caption-dt"><a href="http://en.wikipedia.org/wiki/Image:Christmas_Tree_Bear_Decoration.png"><img title="A photo of a bear decoration for a Christmas tree." src="http://upload.wikimedia.org/wikipedia/en/thumb/2/23/Christmas_Tree_Bear_Decoration.png/300px-Christmas_Tree_Bear_Decoration.png" alt="A photo of a bear decoration for a Christmas tree." width="300" height="332" /></a></dt>
<dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;"><a href="http://en.wikipedia.org/wiki/Image:Christmas_Tree_Bear_Decoration.png"></a></dd>
</dl>
</div>
</div>
<p>For some of us, Christmas consisted of kissing under the mistletoe, drinking spiked eggnog, and getting presents which would probably sit around and collect dust.</p>
<p>Did Santa give you something you didn&#8217;t want for Christmas? <strong>Even if</strong> you were a bad kid this year and deserved the bad present:</p>
<h2><span style="color: #bbaaf7;"><strong>HeroEx will help you return it if you have the gift receipt.</strong></span></h2>
<p>Through January 5th 2010, we will help you return your Christmas gifts if you&#8217;ve kept the gift receipt, and if the store gives cashback on returns. Or if the store has an exchange-only policy and you know what you&#8217;d like to exchange your gift for, we can handle that too. We will make sure to reconcile the difference between the price of the old item and the new item.</p>
<h2><strong><span style="color: #333399;"><span style="color: #cc99ff;">We&#8217;re doing gift returns for just $12 &#8211; that&#8217;s the same price as our 1 hour custom deliveries.</span><br />
</span></strong></h2>
<p>All you need to do is order as if you were requesting a custom delivery, and make sure to tell us if you have your gift receipt &#8211; just go <a href="http://heroex.com/index.php?body=custom_request">here</a>.</p>
<div class="wp-caption alignnone" style="width: 170px"><a href="http://vthumb.ak.fbcdn.net/vthumb-ak-sf2p/v10819/41/79/536738897/t536738897_217641368897_547.jpg"><img title="Stitch" src="http://vthumb.ak.fbcdn.net/vthumb-ak-sf2p/v10819/41/79/536738897/t536738897_217641368897_547.jpg" alt="" width="160" height="120" /></a><p class="wp-caption-text">(Our PR goddess, Marivic Valencia, gave her 4 year old daughter a Husky puppy for Christmas - this is one of the few Christmas gifts we can&#39;t return <img src='http://heroex.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> )</p></div>
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		</item>
		<item>
		<title>HeroEx is here!</title>
		<link>http://heroex.com/blog/2009/12/24/heroex-is-here/</link>
		<comments>http://heroex.com/blog/2009/12/24/heroex-is-here/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 21:12:54 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[1 hour]]></category>
		<category><![CDATA[AdBrite]]></category>
		<category><![CDATA[alpha]]></category>
		<category><![CDATA[Amazon Mechanical Turk]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[courier]]></category>
		<category><![CDATA[crowdsourced]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[dhl]]></category>
		<category><![CDATA[express]]></category>
		<category><![CDATA[FedEx]]></category>
		<category><![CDATA[hero]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[jack d. mills]]></category>
		<category><![CDATA[jack mills]]></category>
		<category><![CDATA[Lawrence Coburn]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[messenger]]></category>
		<category><![CDATA[pentium processor]]></category>
		<category><![CDATA[Philip Kaplan]]></category>
		<category><![CDATA[san francisco]]></category>
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		<category><![CDATA[United States Postal Service]]></category>
		<category><![CDATA[xmas]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=15</guid>
		<description><![CDATA[BOOM, here it is. The alpha version of HeroEx (short for Hero Express), just in time for Christmas.

HeroEx is crowdsourced local express delivery. Think: FedEx meets Amazon Mechanical Turk.]]></description>
			<content:encoded><![CDATA[<p>BOOM, here it is. The alpha version of <a href="http://heroex.com">HeroEx</a> (short for Hero Express), just in time for Christmas.</p>
<p><strong>HeroEx is crowdsourced local express delivery. Think: FedEx meets Amazon Mechanical Turk.</strong></p>
<p><strong><a href="http://heroex.com/Templates/images/logo.png"><img class="alignnone" title="HeroEx" src="http://heroex.com/Templates/images/logo.png" alt="" width="193" height="46" /></a></strong></p>
<p>You can buy almost anything you like and we will deliver it in under 1 hour. Right now, delivery prices are $9-12. The first test market we are making this available in is San Francisco.</p>
<p>If you buy things online but hate waiting for days to receive them, you&#8217;re going to really like what we have in store. If you think FedEx, UPS, and USPS are way too slow, you&#8217;re right &#8211; and you shouldn&#8217;t have to put up with it.</p>
<p>At HeroEx, you buy items from our storefront at the price you would normally pay, plus a small fee for delivery. We&#8217;re able to keep delivery costs low because we source Delivery Heroes from the community, and we have no warehouses. Jack in the Box says, &#8220;We don&#8217;t make it til you order it,&#8221; but HeroEx says, &#8220;We don&#8217;t <strong>buy</strong> it til you order it.&#8221;</p>
<p>Here&#8217;s what some of our friends are saying about <a href="http://heroex.com">HeroEx</a>:</p>
<p><em>&#8220;Weirdly neat idea!&#8221; -Philip Kaplan, Founder of <a href="http://blippy.com">Blippy</a>, <a href="http://adbrite.com">AdBrite</a>, and Fuckedcompany</em></p>
<p><em>&#8220;We were just sitting in a meeting and the batteries for our wireless keyboard ran out.  Who can save us?  HeroEx!&#8221; -Lawrence Coburn, CEO of <a href="http://rateitall.com">RateItAll</a></em></p>
<p>Where do you come in? Help us improve our service by making your first order &#8211; choose anything you&#8217;d like us to deliver, and tell all your friends about your new secret weapon.</p>
<p>&#8211;</p>
<p>Marissa Louie, Founder and CEO of <a href="http://heroex.com">HeroEx</a></p>
<p>marissa@heroex.com</p>
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