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<channel>
	<title>HeroEx / Blog &#187; deliveries</title>
	<atom:link href="http://heroex.com/blog/tag/deliveries/feed/" rel="self" type="application/rss+xml" />
	<link>http://heroex.com/blog</link>
	<description>What&#039;s hot, what&#039;s next, what&#039;s delivered</description>
	<lastBuildDate>Wed, 17 Feb 2010 19:28:10 +0000</lastBuildDate>
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		<title>What we are learning from The Dabbawala &#8211; Fast lunch delivery in Mumbai</title>
		<link>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/</link>
		<comments>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 19:27:13 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Heroes]]></category>
		<category><![CDATA[1 hour]]></category>
		<category><![CDATA[Dabbawala]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[hero]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[Lunch box]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[Mumbai]]></category>
		<category><![CDATA[san francisco]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=227</guid>
		<description><![CDATA[Lately, I've been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.
It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.]]></description>
			<content:encoded><![CDATA[<div id="__ss_20266" style="width: 425px; text-align: left;">Lately, I&#8217;ve been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.</div>
<div style="width: 425px; text-align: left;">It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.</div>
<div style="width: 425px; text-align: left;">Some takeaways:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Simple value proposition: a homemade lunch amongst a sea of fast food</li>
<li>Six Sigma certification despite low technology (they had no website and did not use SMS until recently)</li>
<li>Flat management works best: They have a 3 tier hierarchy including executives, Dabbawala managers, and Dabbawalas</li>
<li>Core beliefs of hard work, pride, and entrepreneurial ownership of the business exist at all levels</li>
<li>99.99% accuracy of food deliveries</li>
<li>The business enjoys a 5-10% yearly growth rate</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">A great recap of numbers and pictures of the Dabbawalas on SlideShare:</div>
<div style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Mumbai's Dabbawalas - Amazing Management Success Story India" href="http://www.slideshare.net/targetseo/mumbais-dabbawalas-amazing-management-success-story-india">Mumbai&#8217;s Dabbawalas &#8211; Amazing Management Success Story India</a><object style="margin:0px" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" /><param name="allowfullscreen" value="true" /><embed style="margin:0px" type="application/x-shockwave-flash" width="425" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" allowscriptaccess="always" allowfullscreen="true"></embed></object></div>
<div style="width: 425px; text-align: left;"></div>
<div style="width: 425px; text-align: left;">For the past few weeks, HeroEx has been streamlining its business. We have been working on this:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Keeping overhead as low as possible</li>
<li>Limited product offering (just the most popular items) for standard deliveries; we are still continuing custom orders for a premium price</li>
<li>Recruiting more Delivery Heroes and Delivery Managers</li>
<li>New set of guiding principles for Delivery Heroes and Delivery Managers</li>
<li>Redesigned website: cleaner with a focus on products, Heroes, and building community</li>
<li>Improving our internal management systems</li>
<li>Maintaining our 100% accuracy and timeliness (1 hour) on deliveries</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">Thanks for your support!</div>
<div style="width: 425px; text-align: left;">Marissa</div>
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		</item>
		<item>
		<title>RateItAll dubs HeroEx &#8220;Kozmo / Webvan / Pink Dot 2.0&#8243;</title>
		<link>http://heroex.com/blog/2010/01/02/rateitall-dubs-heroex-is-kozmo-webvan-pink-dot-2-0/</link>
		<comments>http://heroex.com/blog/2010/01/02/rateitall-dubs-heroex-is-kozmo-webvan-pink-dot-2-0/#comments</comments>
		<pubDate>Sat, 02 Jan 2010 09:37:32 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[cosmo]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[kozmo]]></category>
		<category><![CDATA[Lawrence Coburn]]></category>
		<category><![CDATA[lilia martinez-coburn]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[Pink Dot]]></category>
		<category><![CDATA[RateItAll]]></category>
		<category><![CDATA[TownHog]]></category>
		<category><![CDATA[Webvan]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=108</guid>
		<description><![CDATA[Lawrence Coburn, the CEO of RateItAll (the premier consumer review website), tried out HeroEx and went on record with a review of his own:
"I've used them once (for some batteries for a wireless keyboard), and the service was awesome."
Read the rest of his review here. And please add your own review to let us know what you think!]]></description>
			<content:encoded><![CDATA[<p>Lawrence Coburn, the CEO of <a href="http://rateitall.com">RateItAll</a> (the premier consumer review website), tried out <a href="http://heroex.com">HeroEx</a> and went on record with a review of his own:</p>
<p><span style="color: #cc99ff;"><em><strong>&#8220;I&#8217;ve used them once (for some batteries for a wireless keyboard), and the service was awesome.&#8221;</strong></em></span></p>
<p>Read the rest of his review <a href="http://www.rateitall.com/i-3056124-heroex.aspx">here</a>, and please add your own.</p>
<div class="wp-caption alignnone" style="width: 510px"><a href="http://www.rateitall.com/i-3056124-heroex.aspx"><img title="lawrence and lilia" src="http://farm1.static.flickr.com/188/463779076_4469dbd80d.jpg" alt="Lawrence Coburn (RateItAll) and Lilia Martinez-Coburn (TownHog)" width="500" height="333" /></a><p class="wp-caption-text">Lawrence Coburn (RateItAll) and Lilia Martinez-Coburn (TownHog)</p></div>
<div class="zemanta-img" style="margin: 1em; display: block;">
<div>
<dl class="wp-caption alignright" style="width: 260px;">
<dt class="wp-caption-dt"><a href="http://www.crunchbase.com/company/rateitall"><img title="Image representing RateItAll as depicted in Cr..." src="http://www.crunchbase.com/assets/images/resized/0002/0651/20651v8-max-250x250.png" alt="Image representing RateItAll as depicted in Cr..." width="250" height="111" /></a></dt>
<dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;">HeroEx uses RateItAll Reviews<a href="http://www.crunchbase.com"></a></dd>
</dl>
</div>
</div>
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<p>Thanks, guys!</p>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>STOP Wasting Time! 10 Mantras</title>
		<link>http://heroex.com/blog/2009/12/27/stop-wasting-time-10-mantras/</link>
		<comments>http://heroex.com/blog/2009/12/27/stop-wasting-time-10-mantras/#comments</comments>
		<pubDate>Sun, 27 Dec 2009 11:09:15 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Celebrities]]></category>
		<category><![CDATA[amas]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[finish]]></category>
		<category><![CDATA[George Washington]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[ima]]></category>
		<category><![CDATA[imma]]></category>
		<category><![CDATA[interrupt]]></category>
		<category><![CDATA[kanye west]]></category>
		<category><![CDATA[let]]></category>
		<category><![CDATA[meditation]]></category>
		<category><![CDATA[quote]]></category>
		<category><![CDATA[Russell Simmons]]></category>
		<category><![CDATA[taylor swift]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[you]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=45</guid>
		<description><![CDATA[Time is all we have. Wasting time damages your health and your quality of life. I've reorganized my life around being more efficient with my time, which includes these mantras:

1. YOU ARE A QUEEN, OR KING -- OR HERO.]]></description>
			<content:encoded><![CDATA[<div class="zemanta-img zemanta-action-dragged" style="margin: 1em; display: block;">
<div>
<dl class="wp-caption alignright" style="width: 211px;">
<dt class="wp-caption-dt"><a href="http://en.wikipedia.org/wiki/Image:QualityofLife_dvd.jpg"><img title="Quality of Life (film)" src="http://upload.wikimedia.org/wikipedia/en/1/18/QualityofLife_dvd.jpg" alt="Quality of Life (film)" width="201" height="302" /></a></dt>
<dd class="wp-caption-dd zemanta-img-attribution" style="font-size: 0.8em;">Image via <a href="http://en.wikipedia.org/wiki/Image:QualityofLife_dvd.jpg">Wikipedia</a></dd>
</dl>
</div>
</div>
<p>Time is all we have. Wasting time damages your health and your quality of life. I&#8217;ve reorganized my life around being more efficient with my time, which includes these mantras:</p>
<p>1. YOU ARE A QUEEN, OR KING &#8212; OR HERO.</p>
<p>So assume the role. Delegate what you need to. Your job is to say, &#8220;OFF WITH THEIR HEADS!&#8221; or &#8220;YOU&#8217;RE FIRED!&#8221; or &#8220;UP UP AND AWAY!&#8221;. How are you supposed to save the day otherwise?</p>
<p>2. IGNORE HATERS</p>
<p>Stalkers, Trolls, and people who don&#8217;t believe in you don&#8217;t deserve your attention. CUT them out, have your PR person manage them, CROWDSOURCE a team to shut them down, or PAY them to write <span style="color: #c0c0c0;">more</span> reviews of you. (All of these worked for me.)</p>
<p>3. MANAGE EXPECTATIONS</p>
<p>Avoid misunderstandings and complications &#8211; Set expectations for how you spend your time with people. <strong>Time-manage Mom and Dad by telling them to check your <a href="http://twitter.com/malouie">Twitter</a>.</strong></p>
<p>4. CRITICAL PATH</p>
<p>Choose your friends and eliminate the things that don&#8217;t matter.</p>
<p>5. GO DIAGONAL</p>
<p>I once learned in 7th grade geometry class that going on a diagonal path is faster than going 5 blocks up then 5 blocks across. So learn the shortcuts through the streets. Now that we have Google Maps, it&#8217;s even easier.</p>
<p>THIS:</p>
<p><a href="http://farm4.static.flickr.com/3648/3407917557_522c3d21d4_o.jpg"><span style="color: #000000;"> </span><img class="alignnone" title="blue diagonal line" src="http://farm4.static.flickr.com/3648/3407917557_522c3d21d4_o.jpg" alt="" width="333" height="249" /></a></p>
<p>NOT THIS:</p>
<p><a href="http://1.bp.blogspot.com/_tRc_xLhnoBs/Sf23NHVtdlI/AAAAAAAAA64/vMzxbYU9iBM/s400/detail-neon-line-noise-by-revad-david-riley.jpg"><img class="alignnone" title="neon lines" src="http://1.bp.blogspot.com/_tRc_xLhnoBs/Sf23NHVtdlI/AAAAAAAAA64/vMzxbYU9iBM/s400/detail-neon-line-noise-by-revad-david-riley.jpg" alt="" width="400" height="400" /></a></p>
<p>6. ASK YOUR ASSISTANT</p>
<p>Hire an assistant. And get <a href="http://heroex.com">HeroEx</a> to do your deliveries on the cheap <img src='http://heroex.com/blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p>7. FIND THE REAL EXPERTS</p>
<p>Need an expert? If you want to find an expert on social media, for example, there are <a href="http://mashable.com/2009/12/27/social-media-experts-twitter/">15,740</a> of them on Twitter. Pick 1 or 2 people at the top of the food chain you need to talk to now, and go for the bullseye. Or if I wanted to talk to an expert on Ecommerce, I&#8217;d ask HeroEx advisor Jeff Holden, who ran the consumer side of Amazon.com for 9 years.</p>
<p>8. WATCH YOURSELF</p>
<blockquote><p><strong>&#8220;Shake ya ass, but watch yourself. Shake ya ass, show me what you workin with!&#8221; &#8211; Mystikal</strong></p></blockquote>
<p>Know yourself and the things you do that waste time. Now turn them off, shut them down, get rid of them. You know yourself best.</p>
<p>9. DAILY MEDITATION</p>
<p>I  meditate daily at <a href="http://www.thesportsclubla.com">SCLA</a> &#8211; even for just 1 minute. 60 seconds of Ommmmm on a regular basis helps me focus on what&#8217;s important (and get to the critical path I mentioned above). I was inspired to do this by one of my best friends and <a href="http://dailygrind.com">Russell Simmons</a>.</p>
<p>10. MONEY WINS</p>
<p>Can&#8217;t decide which one to pick, and all things are equal? Pick the one which brings in the cashflow for you, your boss, your company, your nonprofit, your family, your customers. We all work for the President &#8211; <strong><span style="color: #ccffcc;">$ </span></strong>George Washington <strong><span style="color: #ccffcc;">$</span></strong>.<strong><span style="color: #ccffcc;"> </span></strong></p>
<p>BONUS</p>
<p>11. MINIMIZE INTERRUPTIONS IN YOUR DAY</p>
<p>Every time you get up to pick up groceries, to go out for lunch or dinner, to pick up office supplies, to grab Starbucks &#8211; you interrupt your normal workflow. It takes 20 minutes to readjust back to what you were doing before you got up. So plan your day to minimize this &#8211; or do it all at once.</p>
<div class="wp-caption alignnone" style="width: 463px"><a href="http://addins.wgem.com/blogs/newstoday/wp-content/uploads/2009/09/large_kanye_west_taylor_swift.jpg"><img title="Kanye Imma let you finish" src="http://addins.wgem.com/blogs/newstoday/wp-content/uploads/2009/09/large_kanye_west_taylor_swift.jpg" alt="" width="453" height="314" /></a><p class="wp-caption-text">&quot;IMMA LET YOU FINISH, BUT BEYONCE HAS ONE OF THE BEST VIDEOS OF ALL TIME!&quot; - Kanye West</p></div>
<p>Need help getting more done, so you don&#8217;t interrupt your day? Ask us at <a href="http://heroex.com">HeroEx</a> &#8211; we&#8217;ll come to the rescue and deliver almost anything you want in 1 hour <img src='http://heroex.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		</item>
		<item>
		<title>HeroEx is here!</title>
		<link>http://heroex.com/blog/2009/12/24/heroex-is-here/</link>
		<comments>http://heroex.com/blog/2009/12/24/heroex-is-here/#comments</comments>
		<pubDate>Thu, 24 Dec 2009 21:12:54 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
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		<guid isPermaLink="false">http://heroex.com/blog/?p=15</guid>
		<description><![CDATA[BOOM, here it is. The alpha version of HeroEx (short for Hero Express), just in time for Christmas.

HeroEx is crowdsourced local express delivery. Think: FedEx meets Amazon Mechanical Turk.]]></description>
			<content:encoded><![CDATA[<p>BOOM, here it is. The alpha version of <a href="http://heroex.com">HeroEx</a> (short for Hero Express), just in time for Christmas.</p>
<p><strong>HeroEx is crowdsourced local express delivery. Think: FedEx meets Amazon Mechanical Turk.</strong></p>
<p><strong><a href="http://heroex.com/Templates/images/logo.png"><img class="alignnone" title="HeroEx" src="http://heroex.com/Templates/images/logo.png" alt="" width="193" height="46" /></a></strong></p>
<p>You can buy almost anything you like and we will deliver it in under 1 hour. Right now, delivery prices are $9-12. The first test market we are making this available in is San Francisco.</p>
<p>If you buy things online but hate waiting for days to receive them, you&#8217;re going to really like what we have in store. If you think FedEx, UPS, and USPS are way too slow, you&#8217;re right &#8211; and you shouldn&#8217;t have to put up with it.</p>
<p>At HeroEx, you buy items from our storefront at the price you would normally pay, plus a small fee for delivery. We&#8217;re able to keep delivery costs low because we source Delivery Heroes from the community, and we have no warehouses. Jack in the Box says, &#8220;We don&#8217;t make it til you order it,&#8221; but HeroEx says, &#8220;We don&#8217;t <strong>buy</strong> it til you order it.&#8221;</p>
<p>Here&#8217;s what some of our friends are saying about <a href="http://heroex.com">HeroEx</a>:</p>
<p><em>&#8220;Weirdly neat idea!&#8221; -Philip Kaplan, Founder of <a href="http://blippy.com">Blippy</a>, <a href="http://adbrite.com">AdBrite</a>, and Fuckedcompany</em></p>
<p><em>&#8220;We were just sitting in a meeting and the batteries for our wireless keyboard ran out.  Who can save us?  HeroEx!&#8221; -Lawrence Coburn, CEO of <a href="http://rateitall.com">RateItAll</a></em></p>
<p>Where do you come in? Help us improve our service by making your first order &#8211; choose anything you&#8217;d like us to deliver, and tell all your friends about your new secret weapon.</p>
<p>&#8211;</p>
<p>Marissa Louie, Founder and CEO of <a href="http://heroex.com">HeroEx</a></p>
<p>marissa@heroex.com</p>
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