HeroEx / Blog

For some of us, Christmas consisted of kissing under the mistletoe, drinking spiked eggnog, and getting presents which would probably sit around and collect dust.

Did Santa give you something you didn’t want for Christmas? Even if you were a bad kid this year and deserved the bad present:

HeroEx will help you return it if you have the gift receipt.

Through January 5th 2010, we will help you return your Christmas gifts if you’ve kept the gift receipt, and if the store gives cashback on returns. Or if the store has an exchange-only policy and you know what you’d like to exchange your gift for, we can handle that too. We will make sure to reconcile the difference between the price of the old item and the new item.

We’re doing gift returns for just $12 – that’s the same price as our 1 hour custom deliveries.

All you need to do is order as if you were requesting a custom delivery, and make sure to tell us if you have your gift receipt – just go here.

(Our PR goddess, Marivic Valencia, gave her 4 year old daughter a Husky puppy for Christmas - this is one of the few Christmas gifts we can't return )

BOOM, here it is. The alpha version of HeroEx (short for Hero Express), just in time for Christmas.

HeroEx is crowdsourced local express delivery. Think: FedEx meets Amazon Mechanical Turk.

You can buy almost anything you like and we will deliver it in under 1 hour. Right now, delivery prices are $9-12. The first test market we are making this available in is San Francisco.

If you buy things online but hate waiting for days to receive them, you’re going to really like what we have in store. If you think FedEx, UPS, and USPS are way too slow, you’re right – and you shouldn’t have to put up with it.

At HeroEx, you buy items from our storefront at the price you would normally pay, plus a small fee for delivery. We’re able to keep delivery costs low because we source Delivery Heroes from the community, and we have no warehouses. Jack in the Box says, “We don’t make it til you order it,” but HeroEx says, “We don’t buy it til you order it.”

Here’s what some of our friends are saying about HeroEx:

“Weirdly neat idea!” -Philip Kaplan, Founder of Blippy, AdBrite, and Fuckedcompany

“We were just sitting in a meeting and the batteries for our wireless keyboard ran out.  Who can save us?  HeroEx!” -Lawrence Coburn, CEO of RateItAll

Where do you come in? Help us improve our service by making your first order – choose anything you’d like us to deliver, and tell all your friends about your new secret weapon.

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Marissa Louie, Founder and CEO of HeroEx

marissa@heroex.com