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<channel>
	<title>HeroEx / Blog &#187; Heroes</title>
	<atom:link href="http://heroex.com/blog/category/heroes/feed/" rel="self" type="application/rss+xml" />
	<link>http://heroex.com/blog</link>
	<description>What&#039;s hot, what&#039;s next, what&#039;s delivered</description>
	<lastBuildDate>Wed, 17 Feb 2010 19:28:10 +0000</lastBuildDate>
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		<title>What we are learning from The Dabbawala &#8211; Fast lunch delivery in Mumbai</title>
		<link>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/</link>
		<comments>http://heroex.com/blog/2010/02/18/what-we-are-learning-from-the-dabbawala-fast-lunch-delivery-in-mumbai/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 19:27:13 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Heroes]]></category>
		<category><![CDATA[1 hour]]></category>
		<category><![CDATA[Dabbawala]]></category>
		<category><![CDATA[deliveries]]></category>
		<category><![CDATA[delivery]]></category>
		<category><![CDATA[hero]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[Lunch box]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[Mumbai]]></category>
		<category><![CDATA[san francisco]]></category>
		<category><![CDATA[Six Sigma]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=227</guid>
		<description><![CDATA[Lately, I've been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.
It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.]]></description>
			<content:encoded><![CDATA[<div id="__ss_20266" style="width: 425px; text-align: left;">Lately, I&#8217;ve been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.</div>
<div style="width: 425px; text-align: left;">It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.</div>
<div style="width: 425px; text-align: left;">Some takeaways:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Simple value proposition: a homemade lunch amongst a sea of fast food</li>
<li>Six Sigma certification despite low technology (they had no website and did not use SMS until recently)</li>
<li>Flat management works best: They have a 3 tier hierarchy including executives, Dabbawala managers, and Dabbawalas</li>
<li>Core beliefs of hard work, pride, and entrepreneurial ownership of the business exist at all levels</li>
<li>99.99% accuracy of food deliveries</li>
<li>The business enjoys a 5-10% yearly growth rate</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">A great recap of numbers and pictures of the Dabbawalas on SlideShare:</div>
<div style="width: 425px; text-align: left;"><a style="font:14px Helvetica,Arial,Sans-serif;display:block;margin:12px 0 3px 0;text-decoration:underline;" title="Mumbai's Dabbawalas - Amazing Management Success Story India" href="http://www.slideshare.net/targetseo/mumbais-dabbawalas-amazing-management-success-story-india">Mumbai&#8217;s Dabbawalas &#8211; Amazing Management Success Story India</a><object style="margin:0px" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" width="425" height="355" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" /><param name="allowfullscreen" value="true" /><embed style="margin:0px" type="application/x-shockwave-flash" width="425" height="355" src="http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=mumbais-dabbawalas-amazing-management-success-story-india-27621&amp;stripped_title=mumbais-dabbawalas-amazing-management-success-story-india" allowscriptaccess="always" allowfullscreen="true"></embed></object></div>
<div style="width: 425px; text-align: left;"></div>
<div style="width: 425px; text-align: left;">For the past few weeks, HeroEx has been streamlining its business. We have been working on this:</div>
<div style="width: 425px; text-align: left;">
<ul>
<li>Keeping overhead as low as possible</li>
<li>Limited product offering (just the most popular items) for standard deliveries; we are still continuing custom orders for a premium price</li>
<li>Recruiting more Delivery Heroes and Delivery Managers</li>
<li>New set of guiding principles for Delivery Heroes and Delivery Managers</li>
<li>Redesigned website: cleaner with a focus on products, Heroes, and building community</li>
<li>Improving our internal management systems</li>
<li>Maintaining our 100% accuracy and timeliness (1 hour) on deliveries</li>
</ul>
</div>
<div style="width: 425px; text-align: left;">Thanks for your support!</div>
<div style="width: 425px; text-align: left;">Marissa</div>
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		<slash:comments>112</slash:comments>
		</item>
		<item>
		<title>You hear it first: Radiant Amar&#8217;s limited release of &#8220;I Send My Heart to Haiti&#8221;</title>
		<link>http://heroex.com/blog/2010/01/30/you-hear-it-first-radiant-amars-limited-release-of-i-send-my-heart-to-haiti/</link>
		<comments>http://heroex.com/blog/2010/01/30/you-hear-it-first-radiant-amars-limited-release-of-i-send-my-heart-to-haiti/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 09:39:59 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Celebrities]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[New Ish]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Al Sharpton]]></category>
		<category><![CDATA[brooklyn excelsior charter school]]></category>
		<category><![CDATA[fugees]]></category>
		<category><![CDATA[Haiti]]></category>
		<category><![CDATA[hasaun muhammad]]></category>
		<category><![CDATA[Hip hop]]></category>
		<category><![CDATA[i send my heart to haiti]]></category>
		<category><![CDATA[Musician]]></category>
		<category><![CDATA[radiant amar]]></category>
		<category><![CDATA[Russell Simmons]]></category>
		<category><![CDATA[Wyclef Jean]]></category>
		<category><![CDATA[yele haiti]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=215</guid>
		<description><![CDATA[ARE YOU LISTENING?! Recording artist <a href="http://radiantamar.com">Radiant Amar's</a> song for Haiti, "I Send My Heart to Haiti", was just released. As you may know, his brother Hasaun Muhammad has accompanied Wyclef Jean for several days at a time since earthquakes ravaged Haiti on January 12. Jerry Wonder (The Fugees) praises Radiant Amar: "His sound is where hip-hop is heading."
Download "I Send My Heart to Haiti" here.]]></description>
			<content:encoded><![CDATA[<p>ARE YOU LISTENING?! Recording artist <a href="http://radiantamar.com">Radiant Amar&#8217;s</a> song for Haiti, &#8220;I Send My Heart to Haiti&#8221;, was just released. As you may know, his brother Hasaun Muhammad has accompanied Wyclef Jean for several days at a time since earthquakes ravaged Haiti on January 12.</p>
<p><strong>Jerry Wonder (The Fugees) praises Radiant Amar: &#8220;His sound is where <span class="zem_slink">hip-hop</span> is heading.&#8221;</strong></p>
<p>Radiant Amar has partnered with Knowlove and a group of powerful 1st graders from Brooklyn Excelsior Charter School to record &#8220;I Send My Heart to Haiti&#8221;.</p>
<p><strong>Please support the tireless, heartfelt efforts of my friends in their efforts to support Wyclef Jean&#8217;s <a href="http://yele.org/">Yéle Haiti Foundation</a> by <a href="http://radiantamar.bandcamp.com/track/i-send-my-heart-to-haiti">downloading</a> this song and donating a minimum of $1.</strong></p>
<div class="wp-caption alignnone" style="width: 510px"><img title="Radiant Hasaun TI" src="http://www.brotherjesse.com/TI_Houston2.gif" alt="TI, Radiant Amar, and Hasaun Muhammad in Houston" width="500" height="335" /><p class="wp-caption-text">TI, Radiant Amar, and Hasaun Muhammad in Houston</p></div>
<p>Download &#8220;I Send My Heart to Haiti&#8221; <a href="http://radiantamar.bandcamp.com/track/i-send-my-heart-to-haiti">here</a>.</p>
<p>Radiant Amar is a friend and personal muse of mine: his unique brand of social entrepreneurship is backed by his smooth vocals. During his childhood, he saw the bad side of violence, drugs, and gangs &#8211; and chose to do something about it. Radiant founded the <a href="http://play-your-part.inspiredbychange.org/">C.H.A.N.G.E. Initiative</a>, and has partnered with <a href="http://bx.businessweek.com/social-entrepreneurship/russell-simmons--radiant-amar-i-am-change/12541190045253869690-96ea42ece1b41b6985eacd2756b02705/">Russell Simmons</a>, <a href="http://www.thekingfoundation.com/?cid=blog">T.I.</a>, Rev. Al Sharpton, and others to encourage people, regardless of their age, race, class or creed, to become agents of positive social change. Radiant isn&#8217;t just a musical talent but a giving soul who is focused on change as a way of life and thought pattern for future-focused young people. I have seen fellow social-cause oriented young leaders of our generation gravitate towards Radiant as a voice of inspiration, a visionary, and a catalyst &#8211; he is a true hero.</p>
<p>HeroEx, which promotes social entrepreneurship by <a href="mailto:marissa@heroex.com">giving</a> part-time delivery opportunities to disadvantaged and unemployed members of the San Francisco community, is proud to support unique and talented social entrepreneurs like <a href="http://radiantamar.com">Radiant Amar</a>.</p>
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		<slash:comments>61</slash:comments>
		</item>
		<item>
		<title>2-in-1: My classmate&#8217;s success story + Jason Derulo&#8217;s new music video &#8220;In My Head&#8221;</title>
		<link>http://heroex.com/blog/2010/01/25/2-in-1-my-classmates-success-story-jason-derulos-new-music-video-in-my-head/</link>
		<comments>http://heroex.com/blog/2010/01/25/2-in-1-my-classmates-success-story-jason-derulos-new-music-video-in-my-head/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 12:23:41 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Celebrities]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[circle k]]></category>
		<category><![CDATA[Convenience store]]></category>
		<category><![CDATA[frank ahn]]></category>
		<category><![CDATA[in my head]]></category>
		<category><![CDATA[jason derulo]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[mtv]]></category>
		<category><![CDATA[music video]]></category>
		<category><![CDATA[premiere]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=194</guid>
		<description><![CDATA[3 Weeks ago, we were the first to give you the exclusive sneak peek at the filming of Jason Derulo's smash hit "In My Head" here.
MTV Buzzworthy's Chris Ryan says it "takes place in what seems like the nicest convenience store parking lot I've ever seen."
The convenience store is owned by my UC Berkeley classmate and good friend Frank Ahn.]]></description>
			<content:encoded><![CDATA[<p>3 Weeks ago, we were the first to give you the exclusive sneak peek at the filming of Jason Derulo&#8217;s smash hit &#8220;In My Head&#8221; <a href="http://heroex.com/blog/2010/01/03/exclusive-behind-the-scenes-of-jason-derulos-in-my-head/">here</a>.</p>
<p>MTV Buzzworthy&#8217;s Chris Ryan <a href="http://buzzworthy.mtv.com/2010/01/20/new-video-jason-derulo-in-my-head/">says</a> it <strong>&#8220;takes place in what seems like the nicest convenience store parking lot I&#8217;ve ever seen.&#8221; </strong></p>
<p>The convenience store is owned by my UC Berkeley classmate and good friend Frank Ahn. Jason Derulo&#8217;s management team picked his store because of its great location and pristine backdrop. It wasn&#8217;t always roses: Frank watched a lot of his colleagues (including myself) get corporate jobs while <a href="http://www.yelp.com/biz/circle-k-van-nuys">his Circle K convenience store</a> was off to a rocky start. Armed robberies and theft have plagued his store, which is located in a rough part of Van Nuys, California. Since he took over the store, however, crime has dramatically reduced in the store itself <strong>and</strong> in its surrounding neighborhood. He&#8217;s been so successful that he used his cashflow to bankroll a check cashing business nearby and is looking to open more stores in the near future. You just can&#8217;t keep my boy down.</p>
<p>Please join me in applauding Frank for his bold entrepreneurial spirit. Watch the debut of Jason Derulo&#8217;s R&amp;B-rock-pop smash, and share this inspirational story with your friends. And if you look closely, you&#8217;ll see him behind the counter in the video too.</p>
<p>Watch it here:<br />
<object width="500" height="405"><param name="movie" value="http://www.youtube.com/v/UyG1FG3H6rY&#038;hl=en_US&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/UyG1FG3H6rY&#038;hl=en_US&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="500" height="405"></embed></object></p>
<p><a href="http://www.youtube.com/watch?v=UyG1FG3H6rY"><img class="alignnone" title="Jason in my head" src="http://i46.tinypic.com/a0dy0m.jpg" alt="" width="300" height="279" /></a></p>
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		</item>
		<item>
		<title>EXCLUSIVE: Behind the Scenes of Jason Derulo&#8217;s &#8220;In My Head&#8221;</title>
		<link>http://heroex.com/blog/2010/01/03/exclusive-behind-the-scenes-of-jason-derulos-in-my-head/</link>
		<comments>http://heroex.com/blog/2010/01/03/exclusive-behind-the-scenes-of-jason-derulos-in-my-head/#comments</comments>
		<pubDate>Sun, 03 Jan 2010 10:16:03 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Celebrities]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[New Ish]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Billboard Hot 100]]></category>
		<category><![CDATA[circle k]]></category>
		<category><![CDATA[derulo]]></category>
		<category><![CDATA[frank ahn]]></category>
		<category><![CDATA[HeroEx]]></category>
		<category><![CDATA[Hit single]]></category>
		<category><![CDATA[jason]]></category>
		<category><![CDATA[jason derulo]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[Music]]></category>
		<category><![CDATA[Van Nuys  Los Angeles  California]]></category>
		<category><![CDATA[Video]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=117</guid>
		<description><![CDATA[HeroEx brings it to YOU first:
Here's a sneak peek of Jason Derulo shooting the new music video for his hit song "In My Head" in Van Nuys, California. "In My Head" debuted at #63 on the Billboard Hot 100, but the music vid hasn't dropped yet.
He recently shot it on location in front of a Circle K owned by my college friend Frank Ahn.
Jason Derulo's got the moves, check it out (click the image to play):]]></description>
			<content:encoded><![CDATA[<p>HeroEx brings it to YOU first:</p>
<p>Here&#8217;s a sneak peek of Jason Derulo shooting the new music video for his hit song &#8220;In My Head&#8221; in Van Nuys, California. &#8220;In My Head&#8221; debuted at #63 on the Billboard Hot 100, but the music vid hasn&#8217;t dropped yet.</p>
<p>He recently shot it on location in front of a Circle K owned by my college friend Frank Ahn. (Frank&#8217;s in the video too).</p>
<p>Jason Derulo&#8217;s got the moves, check it out:<br />
<object width="500" height="405"><param name="movie" value="http://www.youtube.com/v/UyG1FG3H6rY&#038;hl=en_US&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/OaUaAQro0S8&#038;hl=en_US&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="500" height="405"></embed></object></p>
<p>And if you&#8217;re in Van Nuys, swing by Frank Ahn&#8217;s famous Circle K<span> on 16056 Sherman Way. Just drop my name, and he&#8217;ll hook you up. (Did you know that Frank and I had our own party promotion group called &#8220;In Da Club&#8221; in college?)<br />
</span></p>
<p><a href="http://farm3.static.flickr.com/2521/4156168329_8f1c0a024e.jpg"><img class="alignnone" title="JD sneak peek" src="http://farm3.static.flickr.com/2521/4156168329_8f1c0a024e.jpg" alt="" width="478" height="478" /></a></p>
<p>Want more Jason Derulo? He&#8217;s on tour with Lady Gaga and you can win tickets here:</p>
<p><a href="http://jasonderulo.com/profiles/blogs/in-my-world-contest-win"><img class="alignnone" title="Gaga JD" src="http://i827.photobucket.com/albums/zz198/hducreative/jasonderulo/lady_gaga_banner.jpg" alt="" width="425" height="300" /></a></p>
<p>Keep your eyes locked on HeroEx as we continue to deliver the good stuff like this all year long.</p>
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		<title>Download this hot track by our very own Daniel Lannon of The Frail</title>
		<link>http://heroex.com/blog/2009/12/27/download-this-hot-track-by-our-very-own-daniel-lannon-of-the-frail/</link>
		<comments>http://heroex.com/blog/2009/12/27/download-this-hot-track-by-our-very-own-daniel-lannon-of-the-frail/#comments</comments>
		<pubDate>Sun, 27 Dec 2009 21:25:57 +0000</pubDate>
		<dc:creator>malouie</dc:creator>
				<category><![CDATA[Celebrities]]></category>
		<category><![CDATA[Heroes]]></category>
		<category><![CDATA[daniel lannon]]></category>
		<category><![CDATA[danny]]></category>
		<category><![CDATA[hero]]></category>
		<category><![CDATA[malouie]]></category>
		<category><![CDATA[marissa louie]]></category>
		<category><![CDATA[MySpace]]></category>
		<category><![CDATA[nye]]></category>
		<category><![CDATA[the frail]]></category>

		<guid isPermaLink="false">http://heroex.com/blog/?p=54</guid>
		<description><![CDATA[Oh Snap! Team HeroEx has some real life rockstars. Download this dope song by The Frail, with lead vocals by our very own Daniel Lannon. Hero by day, rockstar by night!]]></description>
			<content:encoded><![CDATA[<p>Oh Snap! Team HeroEx has some real life rockstars. Download this <a href="https://www.yousendit.com/transfer.php?action=batch_download&amp;batch_id=VGlmeW41YUl0QTEzZUE9PQ">dope song</a> by The Frail, with lead vocals by our very own <span style="color: #cc99ff;"><strong>Daniel Lannon</strong></span>. Hero by day, rockstar by night! (You should see him rock the stage in concert &#8211; and check out The Frail on <a href="http://www.myspace.com/thefrailsf">MySpace</a>).</p>
<p><a href="http://m1.ourstage.com/tb/HLLHLCTFGMFW-large.jpg"><img class="alignnone" title="Daniel Lannon The Frail" src="http://m1.ourstage.com/tb/HLLHLCTFGMFW-large.jpg" alt="" width="350" height="233" /></a></p>
<p><a href="http://farm4.static.flickr.com/3305/3218385266_11648ac68e.jpg"><img class="alignnone" title="Daniel and Marissa" src="http://farm4.static.flickr.com/3305/3218385266_11648ac68e.jpg" alt="" width="352" height="264" /></a></p>
<p>Irvine on Christmas. <a href="https://www.yousendit.com/transfer.php?action=batch_download&amp;batch_id=VGlmeW41YUl0QTEzZUE9PQ">Get it now</a>!</p>
<p><a href="http://c6.going.com/thumbnails/1491/4192/03050015000001134556.jpg?version=e6a26826f171d10f099a577946b31dab"><img title="The Frail - Murder of Lilies" src="http://c6.going.com/thumbnails/1491/4192/03050015000001134556.jpg?version=e6a26826f171d10f099a577946b31dab" alt="" width="313" height="471" /></a></p>
<p>The Frail is also rockin out NYE this year! Let us know and we&#8217;ll cop you a friends and family discount.</p>
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