Archive for the ‘Heroes’ Category

What we are learning from The Dabbawala – Fast lunch delivery in Mumbai

February 18th, 2010
Lately, I’ve been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.
It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.
Some takeaways:
  • Simple value proposition: a homemade lunch amongst a sea of fast food
  • Six Sigma certification despite low technology (they had no website and did not use SMS until recently)
  • Flat management works best: They have a 3 tier hierarchy including executives, Dabbawala managers, and Dabbawalas
  • Core beliefs of hard work, pride, and entrepreneurial ownership of the business exist at all levels
  • 99.99% accuracy of food deliveries
  • The business enjoys a 5-10% yearly growth rate
A great recap of numbers and pictures of the Dabbawalas on SlideShare:
For the past few weeks, HeroEx has been streamlining its business. We have been working on this:
  • Keeping overhead as low as possible
  • Limited product offering (just the most popular items) for standard deliveries; we are still continuing custom orders for a premium price
  • Recruiting more Delivery Heroes and Delivery Managers
  • New set of guiding principles for Delivery Heroes and Delivery Managers
  • Redesigned website: cleaner with a focus on products, Heroes, and building community
  • Improving our internal management systems
  • Maintaining our 100% accuracy and timeliness (1 hour) on deliveries
Thanks for your support!
Marissa
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You hear it first: Radiant Amar’s limited release of “I Send My Heart to Haiti”

January 30th, 2010

ARE YOU LISTENING?! Recording artist Radiant Amar’s song for Haiti, “I Send My Heart to Haiti”, was just released. As you may know, his brother Hasaun Muhammad has accompanied Wyclef Jean for several days at a time since earthquakes ravaged Haiti on January 12.

Jerry Wonder (The Fugees) praises Radiant Amar: “His sound is where hip-hop is heading.”

Radiant Amar has partnered with Knowlove and a group of powerful 1st graders from Brooklyn Excelsior Charter School to record “I Send My Heart to Haiti”.

Please support the tireless, heartfelt efforts of my friends in their efforts to support Wyclef Jean’s Yéle Haiti Foundation by downloading this song and donating a minimum of $1.

TI, Radiant Amar, and Hasaun Muhammad in Houston

TI, Radiant Amar, and Hasaun Muhammad in Houston

Download “I Send My Heart to Haiti” here.

Radiant Amar is a friend and personal muse of mine: his unique brand of social entrepreneurship is backed by his smooth vocals. During his childhood, he saw the bad side of violence, drugs, and gangs – and chose to do something about it. Radiant founded the C.H.A.N.G.E. Initiative, and has partnered with Russell Simmons, T.I., Rev. Al Sharpton, and others to encourage people, regardless of their age, race, class or creed, to become agents of positive social change. Radiant isn’t just a musical talent but a giving soul who is focused on change as a way of life and thought pattern for future-focused young people. I have seen fellow social-cause oriented young leaders of our generation gravitate towards Radiant as a voice of inspiration, a visionary, and a catalyst – he is a true hero.

HeroEx, which promotes social entrepreneurship by giving part-time delivery opportunities to disadvantaged and unemployed members of the San Francisco community, is proud to support unique and talented social entrepreneurs like Radiant Amar.

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2-in-1: My classmate’s success story + Jason Derulo’s new music video “In My Head”

January 25th, 2010

3 Weeks ago, we were the first to give you the exclusive sneak peek at the filming of Jason Derulo’s smash hit “In My Head” here.

MTV Buzzworthy’s Chris Ryan says it “takes place in what seems like the nicest convenience store parking lot I’ve ever seen.”

The convenience store is owned by my UC Berkeley classmate and good friend Frank Ahn. Jason Derulo’s management team picked his store because of its great location and pristine backdrop. It wasn’t always roses: Frank watched a lot of his colleagues (including myself) get corporate jobs while his Circle K convenience store was off to a rocky start. Armed robberies and theft have plagued his store, which is located in a rough part of Van Nuys, California. Since he took over the store, however, crime has dramatically reduced in the store itself and in its surrounding neighborhood. He’s been so successful that he used his cashflow to bankroll a check cashing business nearby and is looking to open more stores in the near future. You just can’t keep my boy down.

Please join me in applauding Frank for his bold entrepreneurial spirit. Watch the debut of Jason Derulo’s R&B-rock-pop smash, and share this inspirational story with your friends. And if you look closely, you’ll see him behind the counter in the video too.

Watch it here:

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EXCLUSIVE: Behind the Scenes of Jason Derulo’s “In My Head”

January 3rd, 2010

HeroEx brings it to YOU first:

Here’s a sneak peek of Jason Derulo shooting the new music video for his hit song “In My Head” in Van Nuys, California. “In My Head” debuted at #63 on the Billboard Hot 100, but the music vid hasn’t dropped yet.

He recently shot it on location in front of a Circle K owned by my college friend Frank Ahn. (Frank’s in the video too).

Jason Derulo’s got the moves, check it out:

And if you’re in Van Nuys, swing by Frank Ahn’s famous Circle K on 16056 Sherman Way. Just drop my name, and he’ll hook you up. (Did you know that Frank and I had our own party promotion group called “In Da Club” in college?)

Want more Jason Derulo? He’s on tour with Lady Gaga and you can win tickets here:

Keep your eyes locked on HeroEx as we continue to deliver the good stuff like this all year long.

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Download this hot track by our very own Daniel Lannon of The Frail

December 27th, 2009

Oh Snap! Team HeroEx has some real life rockstars. Download this dope song by The Frail, with lead vocals by our very own Daniel Lannon. Hero by day, rockstar by night! (You should see him rock the stage in concert – and check out The Frail on MySpace).

Irvine on Christmas. Get it now!

The Frail is also rockin out NYE this year! Let us know and we’ll cop you a friends and family discount.

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