What we are learning from The Dabbawala – Fast lunch delivery in Mumbai
Lately, I’ve been studying the management system of the Dabbawala, a 125 year old lunch delivery service in Mumbai, India.
It has a network of 5000 Dabbawala who deliver lunch boxes (tiffins) across the entire city.
Some takeaways:
- Simple value proposition: a homemade lunch amongst a sea of fast food
- Six Sigma certification despite low technology (they had no website and did not use SMS until recently)
- Flat management works best: They have a 3 tier hierarchy including executives, Dabbawala managers, and Dabbawalas
- Core beliefs of hard work, pride, and entrepreneurial ownership of the business exist at all levels
- 99.99% accuracy of food deliveries
- The business enjoys a 5-10% yearly growth rate
A great recap of numbers and pictures of the Dabbawalas on SlideShare:
For the past few weeks, HeroEx has been streamlining its business. We have been working on this:
- Keeping overhead as low as possible
- Limited product offering (just the most popular items) for standard deliveries; we are still continuing custom orders for a premium price
- Recruiting more Delivery Heroes and Delivery Managers
- New set of guiding principles for Delivery Heroes and Delivery Managers
- Redesigned website: cleaner with a focus on products, Heroes, and building community
- Improving our internal management systems
- Maintaining our 100% accuracy and timeliness (1 hour) on deliveries
Thanks for your support!
Marissa
Tags: 1 hour, Dabbawala, deliveries, delivery, hero, Heroes, HeroEx, Lunch box, malouie, marissa louie, Mumbai, san francisco, Six Sigma, Technology
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=b5c66dfc-27b6-4ffe-8907-358f572f03ba)
September 7th, 2010 at 11:43 am
Buy:Levitra.Viagra.Viagra Soft Tabs.Cialis Super Active+.Tramadol.Super Active ED Pack.Soma.Viagra Super Force.Propecia.Viagra Professional.Viagra Super Active+.Cialis Professional.Zithromax.Cialis.VPXL.Cialis Soft Tabs.Maxaman….
November 11th, 2010 at 6:15 am
…
BUY FASHION. TOP BRANDS: GUCCI, DOLCE&GABBANA, BURBERRY, DIESEL, ICEBERG, ROBERTO CAVALLI, EMPORIO ARMANI, VERSACE…
December 21st, 2010 at 6:02 am
buy viagra canada…
Buygeneric drugs…
December 21st, 2010 at 6:56 pm
Accupril…
Buygeneric drugs…
December 22nd, 2010 at 12:02 pm
symbicort vs advair…
Buyno prescription…
December 24th, 2010 at 6:57 am
Cialis discount…
Buyno prescription…
December 24th, 2010 at 6:07 pm
Abilify…
Buygeneric pills…
December 25th, 2010 at 4:21 am
abilify and siezures…
Buynow…
December 27th, 2010 at 3:15 pm
Accutane@official.site” rel=”nofollow”>.…
Buywithout prescription…
December 27th, 2010 at 6:07 pm
……
Buygeneric meds…
December 28th, 2010 at 7:49 pm
shimmy@adalat.simone” rel=”nofollow”>..…
Buyit now…
December 29th, 2010 at 10:13 am
Aldactone@official.site” rel=”nofollow”>.…
Buygeneric drugs…
December 29th, 2010 at 5:49 pm
fruite@of.the.earth.aloe.vera.juice.sale” rel=”nofollow”>……
Buynow…
January 4th, 2011 at 2:57 am
abilify@anxiety.now” rel=”nofollow”>.…
Buygeneric drugs…
January 5th, 2011 at 5:30 am
buy@cheap.viagra.in.uk” rel=”nofollow”>.…
Buywithout prescription…
January 6th, 2011 at 11:25 pm
prozac@dangers.now” rel=”nofollow”>..…
Buygeneric drugs…
January 7th, 2011 at 4:56 pm
Risperdal@official.site” rel=”nofollow”>..…
Buynow it…
January 9th, 2011 at 5:49 am
i@am.pregnant.how.often.can.i.take.25mg.of.phenergan.safely” rel=”nofollow”>……
Buygeneric drugs…
January 12th, 2011 at 6:13 am
purchase@effexor.now” rel=”nofollow”>.…
Buyno prescription…
January 21st, 2011 at 1:49 pm
Zyvox@official.site” rel=”nofollow”>..…
Buygeneric pills…
January 21st, 2011 at 3:02 pm
Zyrtec@official.site” rel=”nofollow”>……
Buyno prescription…
January 21st, 2011 at 3:38 pm
Depakote@official.site” rel=”nofollow”>..…
Buygeneric meds…
February 3rd, 2011 at 9:38 pm
Zyvox…
Buydrugs without prescription…
February 4th, 2011 at 2:07 am
Verapamil…
Buygeneric drugs…
February 4th, 2011 at 2:28 am
Zyrtec…
Buydrugs without prescription…
February 4th, 2011 at 8:55 am
xeloda…
Buynow…
February 4th, 2011 at 1:26 pm
xeloda bleeding…
Buygeneric meds…
February 5th, 2011 at 5:16 am
Zoloft…
Buygeneric drugs…
February 6th, 2011 at 3:53 am
buy zithromax online…
Buyno prescription…
February 6th, 2011 at 7:35 am
buy zinc anode everett wa…
Buygeneric meds…
February 6th, 2011 at 9:10 am
Voltaren…
Buyno prescription…
February 6th, 2011 at 3:38 pm
alternative for warfarin medication…
Buynow…
February 6th, 2011 at 8:23 pm
Clindamycin…
Buywithout prescription…
February 7th, 2011 at 1:42 pm
Xenical…
Buynow…
February 7th, 2011 at 5:08 pm
Xalatan…
Buywithout prescription…
February 7th, 2011 at 9:47 pm
Vitamin E…
Buynow…
March 3rd, 2011 at 11:31 am
Zyrtec…
Buyno prescription…
March 4th, 2011 at 1:45 am
can you take zoloft and blood pressure medication together…
Buynow…
March 4th, 2011 at 7:56 am
zoloft works…
Buygeneric pills…
March 4th, 2011 at 1:11 pm
Vitamin B…
Buynow it…
March 4th, 2011 at 1:53 pm
where to buy lamisil…
Buygeneric drugs…
March 4th, 2011 at 5:18 pm
Zyrtec…
Buygeneric meds…
March 5th, 2011 at 1:23 pm
Pyridium…
Buygeneric drugs…
March 5th, 2011 at 5:32 pm
pyrantel pamoate gets rid of which worms…
Buydrugs without prescription…
March 5th, 2011 at 8:25 pm
stopped taking prozac realized i like him…
Buygeneric drugs…
March 6th, 2011 at 3:38 pm
dermatological side effects of rogaine…
Buywithout prescription…
March 6th, 2011 at 8:51 pm
Prozac…
Buynow it…
March 6th, 2011 at 11:16 pm
provera 10 days perimenopause…
Buygeneric drugs…
March 7th, 2011 at 2:34 pm
Omnicef…
Buynow it…
March 8th, 2011 at 11:20 am
Synthroid…
Buygeneric pills…
March 8th, 2011 at 1:33 pm
singulair hyper…
Buygeneric drugs…
March 8th, 2011 at 8:37 pm
Retin A…
Buywithout prescription…
March 8th, 2011 at 11:08 pm
Remeron…
Buyno prescription…
March 9th, 2011 at 5:48 am
purim suddah…
Buygeneric meds…
March 9th, 2011 at 2:37 pm
Prozac…
Buygeneric meds…
March 10th, 2011 at 12:33 am
Synthroid…
Buygeneric meds…
March 10th, 2011 at 4:52 am
can i take expired zyrtec…
Buygeneric drugs…
March 10th, 2011 at 7:12 am
Eye Drops…
Buyno prescription…
March 10th, 2011 at 9:45 pm
savella diabetes blood sugar…
Buygeneric drugs…
March 10th, 2011 at 10:07 pm
Patanol…
Buynow it…
March 10th, 2011 at 11:48 pm
Rulide…
Buywithout prescription…
March 11th, 2011 at 4:23 am
Pulmicort…
Buywithout prescription…
March 11th, 2011 at 4:24 am
Retin A…
Buygeneric meds…
March 29th, 2011 at 9:34 am
Tetracycline@Tetracycline.Tetracycline” rel=”nofollow”>……
Buyno prescription…
March 30th, 2011 at 7:34 am
Skelaxin@Skelaxin.Skelaxin” rel=”nofollow”>..…
Buyit now…
March 30th, 2011 at 7:55 pm
Synthroid@Synthroid.Synthroid” rel=”nofollow”>..…
Buynow it…
March 31st, 2011 at 1:01 am
Spiriva@Spiriva.Spiriva” rel=”nofollow”>..…
Buyno prescription…
March 31st, 2011 at 1:42 am
Singulair@Singulair.Singulair” rel=”nofollow”>.…
Buywithout prescription…
March 31st, 2011 at 6:48 am
Cytoxan@Cytoxan.Cytoxan” rel=”nofollow”>..…
Buydrugs without prescription…
March 31st, 2011 at 7:13 am
Cymbalta@Cymbalta.Cymbalta” rel=”nofollow”>.…
Buyit now…
April 1st, 2011 at 5:05 am
Seroquel@Seroquel.Seroquel” rel=”nofollow”>……
Buydrugs without prescription…
April 1st, 2011 at 7:44 pm
pediatric@griseofulvin.liver.tumors” rel=”nofollow”>……
Buygeneric pills…
April 1st, 2011 at 9:53 pm
38@year.old.male.prinivil.review” rel=”nofollow”>……
Buygeneric drugs…
April 1st, 2011 at 10:17 pm
does@pristiq.cause.weight.loss” rel=”nofollow”>..…
Buygeneric meds…
April 2nd, 2011 at 12:13 am
.…
Buydrugs without prescription…
April 2nd, 2011 at 1:56 am
……
Buygeneric meds…
April 2nd, 2011 at 7:25 pm
can@you.take.aleve.and.darvocet.together” rel=”nofollow”>.…
Buywithout prescription…
April 2nd, 2011 at 11:39 pm
if@you.are.allergic.to.ceclor.can.you.take.augmentin” rel=”nofollow”>……
Buywithout prescription…
April 3rd, 2011 at 1:02 am
……
Buygeneric drugs…
April 3rd, 2011 at 8:24 am
how@long.does.abilify.stay.in.your.system” rel=”nofollow”>……
Buywithout prescription…
April 3rd, 2011 at 8:54 am
celexa@and.mda” rel=”nofollow”>……
Buygeneric drugs…
April 3rd, 2011 at 11:15 am
chantix@vs.zyban” rel=”nofollow”>..…
Buyit now…
April 3rd, 2011 at 3:15 pm
claritin@helps.poison.ivy” rel=”nofollow”>……
Buydrugs without prescription…
April 3rd, 2011 at 5:13 pm
bulk@coral.calcium.powder” rel=”nofollow”>..…
Buygeneric drugs…
April 3rd, 2011 at 9:49 pm
retin@a.cheap.no.prescription” rel=”nofollow”>..…
Buygeneric drugs…
April 3rd, 2011 at 10:04 pm
does@clonidine.and.lamisil.interaction” rel=”nofollow”>..…
Buywithout prescription…
April 4th, 2011 at 2:01 am
sexual@side.effects.of.lexapro.vs.paxil” rel=”nofollow”>..…
Buynow it…
April 4th, 2011 at 4:51 am
man@plan.a.and.b” rel=”nofollow”>..…
Buygeneric drugs…
April 4th, 2011 at 5:47 am
aciphex@vs.nexium” rel=”nofollow”>..…
Buygeneric drugs…
April 4th, 2011 at 8:13 am
difference@between.medrol.and.prednisolone” rel=”nofollow”>……
Buywithout prescription…
April 4th, 2011 at 9:59 am
.…
Buygeneric drugs…
April 4th, 2011 at 1:04 pm
high@dose.dexamethasone.induction” rel=”nofollow”>..…
Buydrugs without prescription…
April 4th, 2011 at 5:55 pm
……
Buygeneric pills…
April 4th, 2011 at 8:23 pm
prozac@and.diflucan.drug.interactions” rel=”nofollow”>……
Buygeneric drugs…
April 5th, 2011 at 2:23 am
aloe@vera.gel.benefits” rel=”nofollow”>.…
Buyit now…
April 5th, 2011 at 4:12 am
dangers@of.alphagan” rel=”nofollow”>..…
Buynow…
April 5th, 2011 at 10:51 am
pulmicort@or.xopenex.first.when.using.both” rel=”nofollow”>……
Buyit now…
April 5th, 2011 at 11:42 am
order@altace.cod” rel=”nofollow”>..…
Buynow…
April 5th, 2011 at 5:30 pm
motrin@for.61.pounds” rel=”nofollow”>……
Buygeneric meds…
April 5th, 2011 at 7:07 pm
arava@institute.for.enviornmental.studies.dr.elaine.solowey” rel=”nofollow”>..…
Buynow…
April 5th, 2011 at 10:11 pm
best@ay.to.take.extenze” rel=”nofollow”>……
Buyit now…
April 6th, 2011 at 5:30 am
dosage@of.abilify” rel=”nofollow”>..…
Buynow it…
April 6th, 2011 at 7:14 am
femara@and.hives” rel=”nofollow”>..…
Buyno prescription…
April 6th, 2011 at 10:59 am
where@to.buy.acai.berry.zen” rel=”nofollow”>……
Buyno prescription…
April 6th, 2011 at 11:31 am
treatment@c.diff.flagyl” rel=”nofollow”>……
Buyit now…
April 6th, 2011 at 2:28 pm
premarin@cream.comments” rel=”nofollow”>……
Buyit now…
April 6th, 2011 at 4:39 pm
flomax@in.dogs” rel=”nofollow”>.…
Buyit now…
April 6th, 2011 at 6:30 pm
.…
Buyno prescription…
April 6th, 2011 at 6:48 pm
……
Buyno prescription…
April 7th, 2011 at 1:13 am
livingston@foot.care.bellmore” rel=”nofollow”>.…
Buyit now…
April 7th, 2011 at 4:08 pm
..…
Buynow it…
April 7th, 2011 at 4:35 pm
..…
Buyit now…